Resources for libraries


Resources for reopening libraries

Libraries are planning the task of reopening, with state, territory and local governments easing restrictions in the coming weeks. ALIA has created a strategic checklist which includes information on staff support, services that need to be phased in (or out), communications planning, and safety precautions. Every library will need to carry out its own risk assessment and establish operational guidelines, for example, about how to manage face-to-face inquiries when sharing a computer screen would breach the social distancing requirements.

CampaiGn toolkit: 'We're back. Tell us how you missed us.'

  • ALIA has launched the 'We're back. Tell us how you missed us campaign'. The campaign includes free downloadable and editable materials, and a survey where library patrons can provide their feedback on what they missed most when their local library was closed. There are two toolkits: one for public libraries, which also links to a public survey, and one for other libraries.  
  • We have prepared the following guidelines, with instructions on how you can use the resources (linked below) to engage your library users with the campaign, both within the library space, and through your online communications: How to run the campaign (Word file, 300KB)

quarantining and sanitising LIBRARY BOOKS AND DEVICES


During a time where many people are now working from home, and organisations are delivering online services and events, online security and safety consideration continues to be an important factor in library and information work.

One such risk is the growing occurrence of nuisance activity on video teleconferencing platforms, often referred to as “zoombombing”, as the main platform affected is Zoom. Schools and public libraries who are using these platforms to stream online events and classrooms to groups should be aware of the risks, especially as there have been incidences of strangers broadcasting offensive material through these channels. The following articles outline the issue, and provide strategies for preventing this online behaviour.

ALIA uses GoToMeeting and GoToWebinar as its videoconferencing platform, which has the same controls as Zoom to safeguard its meetings.

There are also other privacy and online security issues that professionals working from home should consider, especially when managing and communicating confidential information related to business activity. Here is a useful overview with some important considerations:



ALIA worked with the IFLA Library Services to Multicultural Populations Section to develop translated signage and text to support libraries communicating with their linguistically diverse communities, particularly in relation to library closures and accessing online information. These resources are available to download below as a word file. Libraries are welcome to adapt and use this content as best meets their needs to communicate with their community.  

Albanian Dutch Italian Spanish
Amharic (Ethiopian) Farsi (Dari) Japanese Tagalog
Arabic Farsi (Persian) Korean


Bulgarian French Latvian


Bengali (Bangladesh) German Nepali Urdu


Polish Vietnamese
Chinese (simplified) Hebrew Portuguese  
Chinese (traditional) Hindi Romanian  
Croatian Indonesian Serbian  

The following resources may also be useful for developing multilingual communications:


download the free libraries responding to covid-19 resources 

Reopening libraries checklist COVID-19 and Australian public libraries: Interim report 30 April

Responding to COVID-19 A4 letterhead

Responding to COVID-19 FB event banner
Responding to COVID-19 A5 flyer Responding to COVID-19 label stickers
Responding to COVID-19 FB banner Responding to COVID-19 tile
Responding to COVID-19 Twitter banner Responding to COVID-19 webpage banner 

This page is accurate as of 23 July 2021 and will be updated as needed.