Library Service Management Officer

About Griffith University
At Griffith University we believe in, strive for and celebrate the remarkable.

We are known for our high impact research, outstanding student experience, our commitment to social justice and our welcoming environment. We’re proud of our remarkable achievements, of our people and their passion for making a positive difference. Together we contribute to the development of knowledge and learning in an attractive environment which values excellence, equity, diversity, and innovation.

The Library is a key partner in the education and research processes of Griffith University. We are seeking a Library Service Management Officer to help us develop, maintain and deliver our library and learning products and services.

The opportunity
Reporting to the Director, Library and Learning Services, this position oversees the service and operational frameworks relating to service models and channels, quality metrics and reporting, and Library planning and policy.  It coordinates improvement opportunities with Library service owners and manages communication of quality improvement goals to service managers and owners.  The role also monitors Library and Learning Services planning activities and manages documentation.

This is a continuing, full time position which will work across all Griffith University campuses.

About you
You will have experience in service management practice in a tertiary education setting. You will have demonstrated skills in the analysis, design and implementation of service management, data collection, performance metrics and a high level of performance management skills. You will be highly organised, have well developed communication skills and be able to work flexibly and collaboratively in a team.

Salary range
HEW Level 7: $82,577 - $89,464 per annum. Salary package including 17% employer superannuation contribution: $96,616 - $104,673 per annum.

How to apply
Please submit your application online and ensure your application includes the following:

  • Two page statement addressing each of the selection criteria in the position description.
  • One page covering letter outlining your suitability for the role
  • Current curriculum vitae/resume which should include:
    • Full name, address, telephone number and email address;
    • Details of education, professional training and qualifications;
    • Employment history, including present position;
    • Name and contact details of three referees.

Obtain the position description by clicking on the Apply button. You will be redirected to the Griffith University job search page where you will be able to access the position description.

Applicants for General Staff positions (non-academic) must have unrestricted work rights

What we offer
Working for one of the most influential universities in Australia and the Asia–Pacific region, you will join a University that ranks among the top 3% worldwide and spans across five campuses in South East Queensland.

At Griffith, we’ve worked hard to create a culture that will challenge you to be curious, creative and courageous. We also support the professional and personal development of all our employees and invest in the skills of our people.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. Griffith's strategic goals are to also increase the proportion of women in senior academic and administrative roles and in Science, Technology, Engineering, Mathematics and Medicine (STEMM).

Further information
For further information about this role, please contact Ms Maureen Sullivan, Director, Library and Learning Services on +61 (0) 7 3735 9712 or

For application queries, please contact Ms Corinna Gartrell, HR Officer on +61 (0) 7 3735 6548.

Closing date: Tuesday, 24 July 2018 at 5pm AEST. All applications must be submitted online.

As the team experience high volumes of applications, we appreciate your patience to allow for a timely and fair process for all.

Please note: We do not accept unsolicited CV's from Recruitment agencies / third parties and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to Line Managers.

Job region
Griffith University
Full time
$82,577 - $89,464 per annum. Salary package including 17% employer superannuation contribution: $96,616 - $104,673 per annum.
Ms Corinna Gartrell, HR Officer on +61 (0) 7 3735 6548, email
Closing date
Tuesday 24 July 2018