Library Services Coordinator Service Partnerships, Enquiries & Training


  • Salary Package:  From $­­­­93,986 to $101,901 pa, including 17% superannuation and annual leave loading.    
  • Appointment Type: Full time, continuing

The Role

As a Library Services Coordinator, you will lead a key Library service support team, and act as shift leader for all staff while on rostered shifts. Reporting to a Library Services Manager, you will work collaboratively with other Service Coordinators and service teams across the Library, and with cross-campus partners, in the development and delivery of physical and online frontline services.

Your Services Coordinator portfolio will be Service Partnerships, Enquiries & Training, leading a team in the coordination of our enquiry services in both face to face and virtual environments, including the management of enquiry tools and channels, and the coordination of related training, procedures and referral processes. This role will be heavily focussed on ensuring that the delivery of the Library’s information services is of high quality, accurate and fit for purpose to meet emerging client needs.

As shift leader you will work on a rotating roster, coordinating and coaching a diverse group of people on shift, ensuring the safety of all clients, and taking charge of the library building outside of core hours.

About You

You will have experience in leading a team in a busy and changing environment, in building and managing collaborative partnerships, and in being solution and service improvement oriented.  You are comfortable in working in an online environment and have the ability to adapt to changing technologies.

Experience in coordinating staff training programs, particularly in relation to the provision of high quality, accurate information services will be an advantage.  Success in this role requires your ability to recognise and analyse service trends and proactively implement improvements within your area of responsibility.

About Us

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 54 years ago, we have aspired to be a different type of university. Over the years, we’ve grown to become the centre of a vibrant local and global community. The Macquarie University Library is unmatched in Australia and provides access to over 1.5 million print and electronic books and around 78,000 journal titles. With 2.3 million physical visits a year and 22 million online visits, the Library is a valued resource for students and features over 2,200 seats. Connect with the Library.

To Apply

To be considered for this position, please apply online by submitting a cover letter, a separate document addressing the selection criteria below, and your resume.

  • Degree, or equivalent experience in libraries or relevant service industries
  • Skill and experience in managing and/or leading a team
  • Skill and experience in coordinating a busy and complex frontline service
  • Skill and experience in analysing, and evaluating service trends in an academic or library setting and implementing client focused service improvements
  • Proven experience in developing and assessing quality indicators in an information service environment
  • Skill and experience in the coordination of staff training to support service delivery
  • Skill and experience in developing and managing relationships with clients, customers and stakeholders
  • Excellent written and verbal communication skills


Day, evening and weekend shifts will be required.

Position Description: Library Services Coordinator_2019

Role Enquiries: Lenore O’Connor. Library Services Manager (Information Access), or 02 9850 7540

General Enquiries: Marleen Baeten, HR Officer, or 9805 3109

Applications close:  Sunday 19th May, 11:55pm

Location: North Ryde, Macquarie Park, Macquarie University

Macquarie University is committed to Equity, Diversity and Inclusion. We value individual difference and recognise the strength of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and experiences of our staff are a driving force for collaboration, innovation and impact.

We work to ensure genuine equality of opportunity for people regardless of their gender, age, cultural background, sexual orientation, gender identity, disability and/or family status, and we encourage you to apply for a position at Macquarie University.


Job region
Macquarie University
Full time
From $93,986 to $101,901 pa, including 17% superannuation and annual leave loading.
Marleen Baeten, HR Officer, or 9805 3109
Closing date
Sunday 19 May 2019