Jennifer Cram: Bibliography
Conditions
of use
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with Shine, V (2004)
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Performance
measurement as promotion:
demonstrating benefit to your significant others (new window) Paper
delivered at the School Library Association of Queensland Conference,
Southport, June 2004.
ABSTRACT: Traditionally, school libraries, in common with other
libraries, have judged their effectiveness on flows, which are more a
measure of workload than of library effectiveness. Libraries have to
come to terms with the idea that converting knowledge to value might
require that the amount and speed of the information that flows out of
the library be reduced in order to provide users with quality “just for
you” services. 21st century teacher-librarians need to be able to
define and demonstrate value in the context of their libraries and
demonstrate return on investment in terms of academic outcomes. A
conceptual framework for value measurement is proposed, the
deficiencies of current performance measurement practice are discussed,
in particular, the tendency to gather information about process and to
report in a way which obscures the value of the library to the parent
organisation. A case study on designing, modifying and using a
transaction based multi-faceted performance measurement mechanism is
described. The rarity of linking personal performance evaluation to
organisational performance is discussed and methods of doing so are
proposed. |
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____ (2004)
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Knowledge as map vs knowledge mapping:
translating the business of knowledge management to an educational
environment. (PDF version of paper)
Paper delivered to the Australian School Library
Association Online 1: Constructing communities of learning and literacy
Conference, May
2004. http://www.asla.org.au/onlinecon.htm
ABSTRACT: Knowledge
management has become a big business in the business environment. Paper
discusses the challenges of this approach in an educational
environment, the necessity of achieving shared understanding of
knowledge as a cognitive process, and the tensions between knowledge
enabling and knowledge management. A vernacular model is offered as a
potential benchmark for design of knowledge management processes
suitable to teaching and learning pedagogy. |
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Cram, J (2003)
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Ten
questions to ask about filtering software.
(new window) Access 17(4) 19-20
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Cram, J (2003)
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The
default
library and the veil of ignorance:
personal service design and delivery in a virtual service age.
(PDF version of
paper) Paper delivered to
the 12th ALIA National Library Technicians Conference, Brisbane 9-12
September 2003.
ABSTRACT: Paper
discusses the extent to which library technicians have control over the
quality of service delivery and demonstrates that tools useful for
systemic analysis of service design and delivery can be usefully and
extremely effectively applied at the individual level. Differing and
apparently unrelated concepts are explored including: the idea of the
default library extrapolated from work done in lexical cartography, the
veil of ignorance conception of justice as fairness developed by
philosopher John Rawls, Gap analysis adapted from Parasuraman,
Zeithamel and Berry, and personal performance measurement. The
significance of linkages between these concepts for both service design
and service delivery and their impact on both face-to-face and online
service delivery is highlighted. The gap analysis model is examined
both from the perspective of the potential contribution of library
technicians to the service processes identified in the model and the
responsibility of those actively delivering service to monitor and
address gaps on an ongoing basis. Paper concludes that library
technicians can make a significant contribution to the quality of a
library’s service delivery, both face-to-face and online, if their
personal approach to their work is sophisticated and multi-dimensional,
and their personal performance measurement regime is focused on value
and impact. |
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____(2003)
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Whose knowledge? Whose management?
Cognitive considerations for the provision of virtual library services
to school communities. (PDF
version of paper) School Libraries Worldwide 8 (2) 65-81.
ABSTRACT: Participating
in knowledge management requires school libraries and libraries that
serve school communities to understand the cognitive aspects of
knowledge acquisition and sharing, and the inadequacies of knowledge
management initiatives driven by information technology.
Discontinuities in the data-information-knowledge continuum make
information fundamentally different from knowledge. Three knowledge
principles are critical to successful design and delivery of virtual
services, and a knowledge management approach may require reduction in
the amount and speed of information the library delivers in order to
convert knowledge to value for the school. To manage knowledge
effectively, we need to shift our focus to the social context and
intentionally and carefully manage the tacit knowing of librarians.
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with R. Sayers (2002)
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Creating and managing context: The use of
knowledge management principles to deliver virtual information services
to schools. (PDF version of paper) Access 16 (2) pp 34-37.
ABSTRACT: This paper discusses the applicability of Knowledge
Management principles to the delivery of virtual library and
information services and describes the development of specific services
to support governance, management and the curriculum. It was originally
presented at the ASLA XVIII Conference, October 2001, Twin Waters
Resort, Sunshine Coast, Queensland.
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____(2001)
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Progressive
librarianship in a post-modern
world: a prospective view from Australia.
(new window) Innovations, 22
(June), 35-41.
ABSTRACT: To achieve in the 21st century the social outcomes envisioned
by progressive librarians in the 20th century, some fundamental changes
in approach are required. The inter-relationship between stakeholder
perspectives and accountability is examined and the Australian context
is used to highlight issues as seen from the viewpoint of a society
coming to terms with the perceived insolubility of social problems.
Systemic changes needed in libraries to ensure that they have the
capability to be internationally competitive and therefore socially
responsible are explored and methodologies designed to force some
cognitive rigour and provide cognitive frameworks for strategic design
and delivery of library services in a global environment are suggested.
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____ (1999)
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"Six impossible things before breakfast":
a multidimensional approach to measuring the value of libraries (new window) Invited
opening keynote
address delivered to the 3rd Northumbria International Conference on
Performance Measurement in Libraries and Information Services, Morpeth,
Northumberland, England, 27-31 August 1999.
Published in:
Proceedings of the 3rd Northumbria
International Conference on Performance Measurement in Libraries and
Information Services: Newcastle upon Tyne, Information North,
2000, 19-29
ABSTRACT: A realistic performance measurement regime requires
acceptance and management of ambiguity and contradiction and an
understanding of the complexity of defining value in the context of
libraries. Methodology for measuring value in a corporate library
service is described, and models, taxonomies, service business research
findings, and behavioural and psychological insights useful to inform
performance measurement practice in relation to value are discussed. A
conceptual framework for value measurement is proposed. Factors that
contribute to ambiguity and contradiction are identified, with emphasis
on the role of customer satisfaction assessment and conventional
notions of accountability.
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____ (1999)
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Education is
protection. (new
window) Brunei Information Technology Exhibition '99.
Bandar Seri Begawan: Persatuan Komputer Brunei Darussalam, 1999, 6-9.
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____ (1999)
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Connecting children to the internet:
issues for parents, teachers and librarians. (new window) Invited public
address delivered at BITEX 99, Bandar Seri Begawan,
Brunei Darussalam, 1-4 April 1999.
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____ (1999)
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Same mission, different
mode: virtual libraries and library-based professional development
in On
Disk, On Line: PD and IT: A report of the Queensland Consortium for
Professional development in Education. Toowong,
Brisbane: Queensland Board of Teacher Registration, 1999. 17-24. PDF version of paper
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____ (1998)
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Behavioural aspects of
advocacy. Access 12(2), 20-23
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____ (1998)
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Fishing
with grenades or greening the mind: value, values and municipal
libraries for the new millennium. (new window) Invited Keynote
Address
delivered at the Country Public Libraries Association of New South
Wales Conference, Ballina. NSW.
Published in:
Public Libraries Excellent Value in Anyone's
Books. Conference Proceedings. Goonellabah: Country Public
Libraries Association of New South Wales, 1999. 1-15.
Asian Libraries 8(12), 466-479.
ABSTRACT: Looking at the value of public libraries in society, this
paper discusses actual potential and unrealised value in the Australian
context. Value is analysed in relation to an increasingly competitive
environment, and with particular reference to library collections and
their enduring place in the services provided by libraries. In
addition, measuring library performance is stressed as a significant
factor in determining the value of libraries.
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____ (1998)
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Value, values and public libraries for the
new millennium. Counterpoise 2(3), 16-18.
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____ (1997)
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Advocacy and the teacher-librarian: a
behavioural guide. Keynote address to the Sunshine Coast
Teacher-Librarians Network Conference, Brisbane.
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____ (1997)
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No one said it would
be simple: an intranet in a state education department. Presentation, Intranet Day, AusWeb97 Conference, Gold
Coast.
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____ (1997)
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Not an
inexhaustible resource: valuation and depreciation of library
collections (new window)
Australian Library
Journal 46(4), 376-385.
ABSTRACT: Anecdotal evidence suggests that valuation of library
collections is not an issue being addressed by library managers,
despite the growing popularity of accrual accounting in publicly funded
institutions. The implications of asset valuation are discussed. The
dangers of assuming that libraries should be exempt are outlined. The
experience of developing and implementing a methodology for the
numerous collections of the Queensland Department of Education is
described.
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____ (1997)
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Practicality:
how to acquire it. (new window) Paper delivered at the Seventh Asian Pacific Specials,
Health and Law Librarians' Conference, Perth.
Published in: On the Edge: Proceedings of the Seventh Asian Pacific
Specials, Health and Law Librarians' Conference Held in Perth 12-16
October 1997.Perth: Special Libraries Section, Health Libraries
Section of the Australian Library and Information Association and the
Australian Law Librarians Group, 1997, 23-32.
ABSTRACT: Congruence between the ends special librarians hope to
attain and the means they commonly adopt to attain them is often
lacking. The organisational context and definition of practicality that
often places librarians in the position in which Michael Faraday found
himself after he had demonstrated his induction coil to a meeting of
the Royal Society is examined. The deficiencies of current performance
measurement practice are discussed, in particular, the tendency to
gather information about process and to report in a way which obscures
the value of the library to the parent organisation and the rarity of
linking personal performance evaluation to organisational performance.
The performance reporting requirements of both budget-based and
fee-based services are outlined, a model of performance measurement
both for libraries and for individuals is suggested and the importance
to both of being able to measure and quantify the value of what they do
is stressed. The question "Are librarians of any practical use" is
posed. Some methods of establishing the value of a librarian are
fantasised about. Analogies are drawn with methods of valuing library
collections and establishing the value of a library service to an
organisation
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____ (1997)
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Virtual library or
virtual vanity publisher? Australian
Bookseller and Publisher, May, 27-28
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____ (1996)
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A work in progress:
career management and expectations of librarians in Australian
libraries. Journal of the Hong Kong
Library Association 18, 105-114
Published version of an address delivered to students and graduates,
School Of Information Studies, Hong Kong University, Hong Kong, October
1994.
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____ (1996)
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Benefiting
the bottom line (new window) Australian
Library Journal 45(4) 300- 307
ABSTRACT: Paper examines the positive and negative impacts of the
Internet on costs and productivity in libraries. The Internet can
simultaneously have positive and negative impacts in both areas. It is
necessary to identify both actual and opportunity costs. The nature of
these costs is explored, and the significant savings which can be
achieved are detailed. The impact of use and misuse on staff
productivity is discussed. The origins of questionable beliefs are
examined and careful and sceptical management is recommended.
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____ (1996)
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Guardian
of public morals or wake-up call for public libraries?
(new window) inCite, 17(8)
August 1996, 12-13
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____ (1996)
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Engaged
in triumphant retreat: the "social" impact of the internet on public
libraries.
(new window) LASIE: Library
Automated Systems Information Exchange, 27(1), 4-15 PDF
of paper as printed in LASIE
|
| ____ (1996) |
Fear of Words: Censorship and Public
Libraries (new
window) Australasian Public Libraries
and Information Services 9(2) June 1996, 91-95
ABSTRACT: A
review
article focused on 'Fear of words: censorship and the public libraries
of Canada' by Alvin M Schrader. Ottawa, Canadian Library Association
1995. The book, and the issue of censorship on the Internet, pose
challenges for an Australasian library profession which rarely examines
the issues, and which possibly has been lulled into a sense of false
security. There is also a lack of national information, unlike Canada,
on the scope and nature of community pressures to censor materials in
Australian and New Zealand public libraries |
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____ (1996)
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Handle
with care: the internet and school libraries
(new window) School Library
Association of Queensland Newsletter
29(2), 14-17.
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____ (1996)
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Hitting the High Cs:
the role of Culture, Currency, Courage and Curiosity in developing
charging policies in public libraries. (PDF version of paper) Australasian
Public Libraries and Information Services. 9(3/4), 133-146
ABSTRACT: Explores the motivations behind attempts to institute
user pays initiatives in public libraries, identifies fallacies
regarding user pays (including the fact that it is a misnomer),
provides an insight into the cause of problems public librarians
experience in developing charging problems and advocating for the
disadvantaged, and provides tools to assess the situation in individual
libraries.
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____ (1996)
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No
permission needed: librarians and the PPC factor. (new
window) Australian Special Libraries
29(2), 39-47
ABSTRACT: Librarians assume that a weak power base in the
organisation is a function of their role. The fallacies of this
perception and the failure of librarians to recognise and use their
personal power are discussed.
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____ (1996)
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Performance
management, measurement and reporting in a time of information-centred
change. (new window)
Australian
Library Journal
45(3) 225-238.
ABSTRACT: In a
climate of information-centred change libraries are at risk of being
marginalised. In order to survive and thrive libraries and librarians
must develop a competitive edge relative to competing services and
demonstrate a level of competence that stresses adaptability. Managing
personal and library performance for customer‑value involves taking a
holistic view and a systems approach. Maximising customer value must
flow from a library's culture, beliefs, values, management style and
performance management. Methods for ensuring that library staff are
facilitated to deliver quality services are discussed and the
importance of taking both a behavioural and a process approach to
performance management is detailed. The implementation of an integrated
hierarchical performance measurement model is proposed and the benefits
of moving reporting practices from an efficiency/usage focus to a value
focus are discussed.
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____ (1996)
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What
do fish
talk about? (new
window) Acceptance Speech,
Queensland Special Librarian of the Year Award Ceremony, Brisbane.
Published in
Extra-Special, 3, 1996, 3-7
Reprinted in
Issues 27, 1997, 4-5
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____ (1995)
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"Watter
taal praat hy nou?": Performance management, measurement and reporting
in a time of information-centred change. (new window)
Invited keynote address delivered at The South African Institute for
Library Science Conference, Cape Town, South Africa.
ABSTRACT: In a climate of information-centred change libraries are
at risk of being marginalised. In order to survive and thrive libraries
and librarians must develop a competitive edge relative to competing
services and demonstrate a level of competence that stresses
adaptability. Managing personal and library performance for
customer‑value involves taking a holistic view and a systems approach.
Maximising customer value must flow from a library's culture, beliefs,
values, management style and performance management. Methods for
ensuring that library staff are facilitated to deliver quality services
are discussed and the importance of taking both a behavioural and a
process approach to performance management is detailed. The
implementation of an integrated hierarchical performance measurement
model is proposed and the benefits of moving reporting practices from
an efficiency/usage focus to a value focus are discussed.
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____ (1995)
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A critical competence:
information literacy and the Australian experience. Paper delivered at The South African Institute For
Library Science Conference, Cape Town, South Africa.
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____ (1995)
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Beautiful moral
reading: school libraries in China, Orana
31(2), 114-123.
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____ (1995)
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Behind the rhetoric:
schools and libraries in China. Address
to a meeting of the Lyceum Club, Brisbane.
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____ (1995)
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Demonstrating value
for money: issues for libraries and librarians. Paper delivered at a meeting of The Library Association
Of Singapore, Singapore.
Published in
Singapore Libraries, 24, 1995, 38-57
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____ (1995)
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Every word counts: the
do's and don'ts of addressing selection criteria. Address to the ALIA Queensland Branch "How To Get That
Job" Seminar, Brisbane.
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____ (1995)
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Forging links, making
connections, identifying assumptions - are cooperation, resource
sharing and networking beneficial to libraries? Australasian Public Libraries And Information
Services. 8(2), 64- 77.
ABSTRACT: Examines the gap between theory and practice in issues of
resource sharing, networking and cooperation between libraries and
between libraries and other agencies and libraries and users. It is
suggested that reflection and knowledge of human behaviour should
inform decisions concerning resource sharing, networking and
cooperation. The assumptions underlying current practice are identified
and examined and alternative approaches suggested.
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with
Allison, M. (1996)
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Homesteading
on the Web: the Queensland Department of Education Virtual Library (new window) IRSQ: Internet Reference Services Quarterly,
1(3) 87-98
ABSTRACT: In seeking an
alternative to the urban-built environment model of large multi-purpose
networks, the Library Services Branch of the Queensland Department of
Education developed a viable alternative in a homesteading model. Use
of this model resulted in the in-house development of a low-cost,
standalone, server and homepage. Paper discusses the two models, and
the use of the charette technique to plan and design the Queensland
Department of Education Virtual Library. The technical set-up, and a
dedicated link to the Internet was achieved within a month, and the
development of the Virtual Library, in three weeks. The benefits of
ensuring that a library-centric approach to selection of resources for
inclusion in the Virtual Library are described.
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____ (1995)
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Indigenous roots and
local bluebirds: managing libraries for effectiveness in a new society. Public Lecture delivered at the University Of Natal,
Pietermaritzburg, South Africa.
Published in KWAZNAPLIS 1(5), 3-10 (ISSN 1024-6002)
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____ (1995)
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Information
isn't criminal - so don't censor the WWW. (new
window) The Australian, 24
October, 48.
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____ (1995)
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Many kinds of
excellence: thoughts on personal effectiveness and the beginning
library technician. Address to students
in the Department Of Library And Information Practice Cape Technikon,
Cape Town, South Africa.
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____ (1995)
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Moving
from cost centre to profitable investment: managing the perception of a
library's worth. (new window) Paper delivered at
The Asia-Pacific Library Conference, Brisbane
Published in
Asia-Pacific Library Conference: Conference
Proceedings, Volume One. Brisbane, State Library Of Queensland, 1995
Reprinted in
Australasian Public Libraries and
Information Services, 8(3), 107-113, 1995
ABSTRACT: While performance measurement has improved in the past
decade, the tendency is still to gather information about process and
to report in a way which obscures the value of the library to the
parent organisation. Where fee-based services are introduced, the
choice of which service to apply fees to and the pricing strategy for
that service is likely to be made without adequate information.
Personal performance evaluation is rarely linked to organisational
performance. Paper outlines methods of assessing and reporting value in
relation to both budget-based and fee-based services, and stresses the
importance to both libraries and librarians of being able to measure
and quantify the value of what they do.
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____ (1995)
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Professionalism:
a matter of relationships, choices and obligations. (new window).
Australian Library Review, 12(2), 151-158.
ABSTRACT: The serial choice of positions is perhaps the most
visible, objective measure of an individual's professional growth and
development. The relationship between the professional and the
workplace is examined in the light of the choices available and
professional obligations and responsibilities are discussed
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with
Shine, V.; & Bowles, A.(1995)
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The
Career Enrichment Centre: an innovation in service. (new window) Australian Special Libraries 28(4), 14-20
ABSTRACT: The Career Enrichment Centre, located in the Queensland
Department of Education Library, provides resources in personal and
career development for employees of the Department of Education.
Co-operation with the Department's Personnel Development Branch is a
feature of the programs run in the Centre.
|
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with Allison, M. (1995)
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The
Queensland Department of Education Virtual Library: development of a
librarycentric WWW service, Australian
Special Libraries, 28(2), 8- 18.
ABSTRACT: The
Queensland Department of Education Virtual Library was designed and
developed in under a month by librarians who used charette principles
to design it and applied normal collect ion development protocols in
its development. Paper discusses design, technical issues, security,
marketing and management issues.
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____ (1995)
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The challenge of the Year of Tolerance for
Australian libraries. (new window). inCite, 16(5)
May 1995,
10
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____ (1995)
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What's
luck got to do with it?
Thoughts on personal effectiveness and the beginning librarian. (new window) Address to Library And
Information Science Students And Faculty at the University Of
Stellenbosch, The University Of The Western Cape, and The University Of
Cape Town, South Africa.
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____ (1995)
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Why
can't librarians address selection criteria?
(new window) Australian
Special Libraries 28(1),3-8.
ABSTRACT: New public sector rules on merit-based selection require
that all positions have selection criteria which applicants must
directly address. Applying for a position by addressing selection
criteria is a refinement of the functional resume. The personal skills
audit, development of a functional resume, and analysis and addressing
of the selection criteria are discussed. Examples of how to spell out
the links between the applicant's skills and experience and the needs
of the employer are given
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____ (1994)
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A different
view of reality: information and isolation. (new window) Paper delivered
at the Better Regional Australia
Conference, Whyalla
Published in
First National Conference On Building A
Better Future For Regional Australia, Whyalla South Australia 20-22
April 1994. Proceedings. Whyalla, University Of South Australia
ABSTRACT: Paper redefines isolation and access in relation to
libraries, library materials and information, looks at a range of
assumptions underlying traditional solutions and proposes a systems
approach to meeting the information needs of regional Australia.
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____ (1994)
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News from
Australia..... American Indian Libraries
Newsletter, xvii (1),1-2
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____ (1994)
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Overcoming isolation:
an information oriented approach for Local Government, Municipal Manager (Queensland), December 1994, 12-15
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____ (1994)
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We fight
for bread and roses (new window) Invited keynote
address to The Western Australian Local Government Librarians
Association Conference, Perth, 1993
Published in
Western Australian Local Government
Librarians Association. Libraries And Local Government: Proceedings Of
The 3rd Biennial State Conference Perth 5 November 1993. Adelaide:
Auslib Press
Reprinted in KZN Librarian 1(1), 1997, 3-8
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____ (1994)
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When
ants carry elephants: applying the wisdom of indigenous peoples to
library leadership. (new
window)Invited keynote
address delivered at The American Library Association Conference, Miami
Beach, Florida.
Published in Library Administration And Management, 9(4), 1995,
219-225
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____ (1993)
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Between communications
and citizenship - the critical role of the public library in
information literacy
Paper given at the Information Literacy: The Australian Agenda
Conference, Adelaide, 1993.
Published in
Information Literacy: The Australian Agenda,
Proceedings of A Conference Conducted By The University Of South
Australia Library. Adelaide, University Of South Australia Library, 1993
|
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____ (1993)
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Career-planning for
library technicians in a climate of organisational change. Address to Associate Diploma Students in the School Of
Computing And Information Services, Hunter Institute Of Technology,
Newcastle, NSW.
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____ (1993)
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Colonialism and libraries in third world
Africa. (new
window) Australian
Library Journal, 42(1), 1-9.
Reprinted in Alternative Library Literature, 1994/1995, A Biennial
Anthology S. Berman and J Danky, eds, Jefferson NC, McFarland & Co,
1996
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____ (1993)
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Empowering pink collar
professionals: staff motivation and participation as a means of
improving access to library services.
Address to the Kenmore Evening View Club, Brisbane.
|
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____ (1993)
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Front Line Column. inCite 14(1), 4.
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____ (1993)
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Front Line Column. inCite 14(2), 8 March 1993, 4.
'Strategic vision' has
become virtually the slogan of the decade, and time and again it is
demonstrated that those companies that succeed are those companies with
a bias for action in line with such a vision.
|
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____ (1993)
|
Front Line Column.
inCite 14(3), 5 April 1993, 4.
From indigenous peoples we
can learn the effectiveness of cooperative measures born of and
reflecting our own culture... |
|
____ (1993)
|
Front Line Column. inCite
14(4), 3 May 1993, 4.
The role of the
profession in the future must move from mere delivery to selection,
analysis and repackaging of information to ensure that the minimum
volume of symbols incorporating the optimum volume of knowledge is
supplied...
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____ (1993)
|
Frontline
Column. (new window) InCite 14(5) 31
May 1993, 4.
What few people seem to
realise is that motivation is a learned behaviour and that
role-modelling is the most powerful way of passing motivation on.
|
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____ (1993)
|
Front Line Column.
inCite 14(7), 26 July 1993, 4.
The secret of happiness is
to achieve a balance between the challenges we take on and the skills
we develop to meet them.
|
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____ (1993)
|
Front Line Column. inCite
14(8), 4.
|
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____ (1993)
|
Frontline
Column. (new window)inCite 14 (9) 20
September 1993, 4.
...each one of us has
total responsibility for achieving the moral purpose of libraries -
creating a learning society. |
|
____ (1993)
|
Front
Line Column. inCite 14(10), 15
October 1993, 4.
We cannot continue talking
about living and working in a multicultural society from the base of a
unicultural Association. |
|
____ (1993)
|
Front Line Column.
inCite 14(12), 4.
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____ (1993)
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Invisible barriers: how
public is your library? Address to a meeting of The Lyceum Club,
Brisbane, Qld.
|
| ____ (1993) |
Mana Manna Manner Power and the Practice
of Librarianship (new
window). Invited
keynote address to The New Zealand Library And Information Association
Conference, Tauranga, New Zealand.
Published in Conference Papers: Whakakotahitanga Bridging The Gap
Tauranga 3/7 October 1993. [Wellington], New Zealand Library &
Information Association
Reprinted in
The Australian Library Journal, 43(2),
132-148, 1994
Progressive Librarian 16, Fall, 1999, 1-25.
ABSTRACT: Powerlessness
may be a reaction to the awesome size of a problem, or may be created
by fear of the consequences of action. Some organisations have a
culture in which fear of action inhibits provision of a quality level
of professional service. Powerlessness is reflected in low self image
of the kind that has induced many librarians to drop any reference to
libraries or librarianship from their titles, and in appeasement of the
kind that has led to the introduction of the user-pays principle for
some aspects of library service. The impression that power comes from
force or violence, and that alliance with a hero figure or a centre of
power in an organisation will allow us to achieve our ends, is all too
common. By contrast, organisations should encourage individuals to take
the initiative. Real power comes from knowledge; coalitions that will
benefit both parties; positive, powerful behaviour and "the power of
one" in overcoming self-imposed constraints. Children provide an object
lesson as powerful negotiators. The Maori concept of mana recognises
that power is not positional, must be earned by service to others, and
is inextricably linked to self-esteem. This is a far healthier view
than the Western concept of power.
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___ (1993)
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Operating
in the littoral zone: performance management as a tool of creation. (new window). Invited Keynote address to the
Second National Reference and
Information Service Section Conference, Darwin 7-9 July 1993
Published in
Infobridges: Linking Australia and Asia.
Proceedings Of The Second National Reference And Information Service
Section Conference, Darwin 7-9 July 1993. Darwin, Australian
Library And Information Association. Reference And Information Service
Section, 1994
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____ (1993)
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Praise the Lord, and
pass the ammunition: been there, done that, what next? Address to a
meeting of The Australian Library and Information Association Northern
Territory Branch, Darwin, Northern Territory.
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____ (1993)
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Professionalism.
Address to students of Library Science, Queensland University Of
Technology, Brisbane
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____ (1993)
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Recognising, using and
dealing with power in the workplace. Address to the Women In
Management Program, Northern Territory Office Of Women’s Affairs,
Darwin, 18 November
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____ (1993)
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When ants carry
elephants: the library profession and International Year For the
World's Indigenous People. Paper delivered at a meeting of
The Northern Territory Branch Of The Australian Library And Information
Association, Darwin.
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____ (1993)
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When ants carry
elephants: the library profession and International Year For the
World's Indigenous People. Paper delivered at The Australian
Library And Information Association Hunter Regional Group Annual
General Meeting, Newcastle.
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____ (1992)
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Frontline
Column. (new window).
inCite
13(11), 16 November 1992, 4
...if we are to take
advantage of every lobbying opportunity, both formal and informal, then
every member of the association must feel that he or she has something
vital to contribute
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____ (1992).
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Information literacy:
what's happening? Public libraries. Paper delivered as part of a
panel session at The National Conference, Information Literacy: The
Australian Agenda, Adelaide
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____ (1992).
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Library promotion in a
time of economic determinism, Paper delivered at the Promoting Your
Library Training Seminar, Brisbane
Published in Australasian Public Libraries And Information Services,
6(3), 1993,107-112
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____ (1992).
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Rejected, ejected,
dejected, used, accused, abused: public libraries in the 90's.
Paper delivered at The Australian Library And Information Association
Mid-North Coast Regional Group Meeting, Port Macquarie, NSW.
Published in
Australasian Public Libraries and
Information Services, 6(1), 1993. 3-12
ABSTRACT: As the makers of public libraries, public librarians owe
it to themselves and their users to focus on the happiness. This means,
in essence, that they must ensure that their libraries are fair, free,
and fun, and that they are rigorous in challenging their own
assumptions and perceptions. The most important task of the library
profession is a metacognitive one, to think about how we are thinking.
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____ (1992).
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The feminisation of the public library:
reality or illusion?
(new window) Paper
delivered at The Australian Library And Information Association 2nd
Biennial Conference, Albury Published in
Libraries: The Heart Of The Matter, Proceedings Of The Australian
Library And Information Association 2nd Biennial Conference.
Canberra, The Australian Library And Information Association. 1992.
64-68
ABSTRACT: Public libraries claim to display total neutrality in
performing their function as a collective social memory, whereas they
are deeply gendered. This paper examines the role of this gender bias
in determining actual, rather than perceived, usage patterns, and the
dangers inherent in feminising collections and services to meet
"demand", and the effects this has had on the services public libraries
provided. The need for the public library to be legitimate, to serve
the interests, aspirations and real needs of those who use it, and to
be relevant, is canvassed. While the public library is biased towards
of a female clientele, the view of feminine interests promulgated by
public library collections is one that may not be in the best interest
of that clientele.
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____ (1992).
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Well, at least the
library is open, in Access And Equity: Challenges In Public
Librarianship, Ed. A. Hazell. Adelaide, Auslib Press, 41-47
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____ (1991)
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"I've never seen a sexy
librarian ..." Paper delivered at a meeting Of The Australian
Library And Information Association Central Queensland Regional Group,
Rockhampton
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____ (1991)
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Self love and
joy and satisfaction in librarianship (new window) , Australasian Public
Libraries And Information Services, 4 (2), 75-81.
Reprinted in
Issues 17, 1991 4-7
ABSTRACT: A review of factors affecting the image of librarians
which concludes that librarians feed and support negative images of
themselves. Basic to the promotion of libraries is the need to ensure
that every library worker believe in his or her own worth.
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____ (1990)
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New orthodoxies or alarmist despair? a
public library perspective on the user pays issue. Paper
delivered at The Australian Library And Information Association 1st
Biennial Conference, Perth
Published in
Australian Library And Information Association 1st Biennial Conference
Proceedings. Canberra, Australian Library And Information Association,
1990
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____ (1990)
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Paternalism, private sectorism or
parachuting puss cats: a public
librarian's reaction to some strange approaches to funding strategies. (new window)
Paper delivered at The Australian Library and Information Association
Public Libraries Section (Victorian Branch) Seminar "Charging Off In
All Directions: Public Libraries And The User Pays Debate," Melbourne
Published in
Australian Library Journal 40(3)
199-208, 1991
Reprinted in
Twice Paid: User Pays and Public Libraries,
Ed. D. Booker. Adelaide, Auslib Press, 86-9, 1993
ABSTRACT: Paper is a public librarian's
reaction to what are seen as problem-causing approaches to funding
strategies. User pays is seen as a short-term solution with long-term
dangers. The attempt to differentiate 'basic' between so-called 'basic'
and 'value-added' services is seen as a way of avoiding addressing the
issue of access to information. The profession's acceptance of
paternalistic funding and a professional paternalistic attitude to
public libraries are addressed, as are the difficulties caused by
espousal of the priorities of the market place. Concludes with a call
for professional commitment to the maintenance of free public library
services
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____ (1990)
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The right twigs for an
eagle's nest - the social and political benefits of a good public
library. Paper delivered to the Local Government Women’s
Association Conference, Maryborough, Queensland.
Published in
Quill, 90/5, 5-10
Reprinted in
Municipal Manager (Queensland), 1(1),
1991, 17-19.
Australian Library Journal, 41(1), 1992,
31-39.
Artes Natales, 11(6), 1993, 5-10.
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____ (1989)
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Bridging the gap
between writer and reader: the role of the public library. Paper
presented at The Australian Society Of Authors Conference, Brisbane,
Qld.
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____ (1989)
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Challenging
our self image (new window) Invited
keynote address delivered at the First National
Forum On Library Promotion, Adelaide
Published in
Promote ... And Flourish: First National Library Promotion Forum
Adelaide 4-5 August 1989 Proceedings. Canberra, Australian Library
And Information Association
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____ (1989)
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Guest editorial: Free
library service to all, Australasian Public Libraries And
Information Services, 2(3), 95-97
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____ (1989)
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The nation's future and
quality communication: the Information for the Nation campaign.
Paper
delivered at the Australian Communication Association Conference,
Brisbane
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____ (1988)
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Amateurs built the Ark,
professionals built the Titanic, but where does the library technician
fit? Paper delivered at the Annual General Meeting of The Library
Association of Australia Library Technician Section, Brisbane, Qld.
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____ (1988)
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Potential Unexploited: Public libraries
and adult literacy
(new window) Paper
delivered at the 12th National Conference of The Australian Council for
Adult Literacy Brisbane
Published in
Literacy For Living: Conference Papers Of
The 12th National Conference. Brisbane, Australian Council For
Adult Literacy
Reprinted in
Australasian Public Libraries and
Information Services, 2(1), 1989, 23-27
ABSTRACT: The potential of public libraries to make greater use of
existing resources to support adult literacy is outlined. Attitudes
which may hinder development of that potential are examined.
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____ (1987)
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A personal view of public librarianship (new window)
Australian Library Journal, 37(2),
125-130. Published version of an
address
delivered to a meeting of the Queensland Branch of The Library
Association, Brisbane, Qld, December 1987
ABSTRACT: This article
puts forward a credo of librarianship, particularly public
librarianship. The writer addresses the differences between academic
and public librarianship and suggests that there is little actual
difference, and that apparent differences are differences in how
librarians react to the environment in which they operate. The effects
of the professional reaction to the academic environment on the public
librarians are examined. The future of the public library is examined,
the practice of librarianship as an ancient and honourable profession
is described, and a call is made for the defence of librarianship as a
profession.
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Manuals
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____(1994)
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Marketing for non-school libraries: a guide
to an essential management activity.
Brisbane, Department of Education.
Download as a PDF
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____(1993)
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Measuring
quality and productivity: performance measures for non-school libraries.
Brisbane, Department of Education.
Download as a PDF
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