AARL

From planning to improvement: Monash University Library's quality review

Marie Pernat
marie.pernat@lib.monash.edu.au.nospam. (please remove '.nospam' from address)

Abstract During 2003, Monash University Library conducted a comprehensive quality review as part of the university's program of reviews. A quality management group was established in September 2002 to drive the process. All staff were given the opportunity to contribute input to the initial self-review. Methods of collecting data, collating responses and an insight into the self-review report are provided as well as an overview of the subsequent external panel visit and report. Issues that arose, solutions to problems, consideration of the self-review process and benefits of the quality review are included. The library's approach to quality review has been recognised as best practice within the university, thus enhancing the library's profile.

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