AARL

AskNow! Evaluating an Australian collaborative chat reference service: a project manager's perspective
Fran Wilson and Jacki Keys

Do virtual reference librarians dream of digital reference questions? A qualitative and quantitative analysis of e-mail and chat reference
Ian J Lee

Wine on the web Australian wine information on the web and its prospects for long-term preservation and access
Wendy Smith

New Zealand University Library Acquisitions Consortium for the supply of print monograph resources
Marilyn Fordyce

Natural language thesaurus a survey of student research skills and research tool preferences
Victoria Redfern

Obituary
Eoin Wilkinson

Book reviews

Publications received