ALIA West

October 2004

Carol Tenopir seminar

Reference Services in the New Millennium

31 August 2004

This seminar attracted a large audience which was a testimony to Carol Tenopir, Professor of Information Sciences at the University of Tennessee, and to our excellent local speakers. The focus was the different modes of communication which are being successfully used to provide reference services, including e-mail, chat, SMS and voice over IP (VOIP). All were agreed that reference services were increasingly in demand and that the technology was being creatively used to satisfy that demand.

The seminar attracted a large audience of practitioners from all sectors. Many commented that it was rare to have such a diverse audience of public, special and university librarians at the same event.