ALIA West
November 2003
Events
The Academic and Research Libraries Group (ARL-WA)
Invites members and guests to our 2003 Annual General Meeting and christmas dinner
When: Wednesday 26th November 2003
Time: AGM at 7pm, followed by dinner
Where: Brass Monkey Pub and Brasserie, 209 William Street Northbridge
Menu
- Entree: Asian spiced calamari on a mixed sprout and crisp noodle salad with a sweet chilli vinaigrette
- Mains - choice of:
- Char grilled rump on a herb mash and sweet potato crisps and red wine jus OR
- Chicken filled tortellini with sliced mushrooms, spinach leaves in a tomato basil sauce
- Dessert: Orange blueberry parfait served with a delicate chocolate peppermint sauce
Cost: Set menu $25 per person. Payment on the night.
RSVP by: Wednesday 19th November 2003 to Gaye Sweeney
Business competencies for information professionals
This workshop identifies the professional and personal competencies of a 21st century information professional and applies them to the business needs of a 21st century organisation. It introduces participants to the business and strategic competencies that are required by information professionals to enable them to make real contributions to the success of their organisations. It begins by examining a competency set and its component skills, knowledge, experience and attitudes. It then maps the competencies and their components to the business and strategic competencies that information professionals must have to be key players in their organisations.
Discover how to use your skills, knowledge and experience to set yourself apart and contribute to the success of your organisation. This workshop maps professional and personal competencies to:
Positioning
Understand your organisation. Know what your responsibilities are to your organisation, who your client base consists of and how you can help them do their jobs better (from their perspective rather than yours).
Packaging
Package your information product and yourself as the deliverer of the product according to the client's perceptions of his or her information needs.
Promoting
Retain existing clients and attract new clients by targeting, performing, communicating and networking.
Persuading
Persuasion starts where promotion leaves off. It is the one-to-one verbal part of the marketing process. It is happening anytime you are communicating about your services either verbally or in writing.
Performing
Performance is in the eye of the beholder - understand expectations and then exceed them. Go beyond satisfied clients and create fans who will actively spread the word about your services. Build loyalty that cannot be eroded by a competitor.
Participants are invited to self-rate their levels of competence, identify gaps in their skills, knowledge, experience and attitudes, and develop an action plan for addressing the gaps or for raising their levels of competence.
About the speakers
Sue Henczel
Sue Henczel is the education and business development manager at CAVAL Collaborative Solutions in Melbourne Victoria. Sue's long and varied career history in the information industry spans academic, state reference, government, public and corporate libraries in Victoria, ACT, Queensland and New South Wales. Sue is currently conducting Information Audit workshops in Australia, New Zealand and the United States as well as developing audit programs on a consultancy basis for organisations internationally. Her recent book entitled The information audit: a practical guide is the latest volume in Guy St Clair's Information Services Management Series. She has also contributed the selection and acquisitions chapters for the 8th edition of ASLIB's Handbook of information management released in July 2001. Sue's work on competencies stems from her involvement with library students, staff and management and her desire to see information professionals utilise their skills to enable them to take their rightful place at the forefront of today's global information economy.
David Tan
Currently the resource centre manager for Coles Myer Research, David has worked in Special Libraries for over eleven years both in the public and private sector. As a sessional tutor and lecturer at the Victoria University Dept of Information Systems for three years, David taught in the areas of information environment and internet literacy. A recipient of the ALIA Award for Innovation in 1998, 1999 and 2000, David has worked on special projects including intranet development, systems development, internal consulting, and specialised information services development. With a keen interest in innovation, he has also developed a framework and tools for documenting and marketing innovation in libraries.
Cost: $440 ($396 for CAVAL and ALIA members) includes lunch.
For further information: http://www.caval.edu.au/pdt/courses/workshop/#BusComp
Contact: Eve Cornish/Nicole Sinclair
Register online at: http://www.caval.edu.au/pdt/register/
Perth 7th November 9:30am-4:30pm.
CAVAL is a Registered Training Organisation
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