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ACTive ALIAproACTiveNumber 228: October 2002Calling library technicians | ACT technicians | The Flower Hunter | URLs - keeping in touch with you Calling library techniciansBridging services - embracing reality Library Technicians' conference Customer service: do you have new tricks to share? The call for papers from the library technicians' conference committee is a timely reminder that excellent customer service is something that we can never know too much about. You may believe that your solution to integrating technologies and quality customer service is only applicable to your library, but it may be the illumination needed to help a fellow library technician improve a service. It may be the skills you use to communicate your library's services or it may be in the techniques you use to combine strategies and resources. Whatever it is don 't keep it to yourself, share your knowledge, prepare an abstract and submit it to the Bridging services - embracing reality, l2th ALIA National Library Technicians' Conference. Full details and guidelines can be found at the conference website. Don't delay, submissions are needed by 18 December 2002. The biennial library technicians' conference will be held in Brisbane Sheraton Towers from 9-12 September 2003, so spring into spring, Brisbane style. Amanda Rosemary Hill
ACT technicians After an informal discussion led by three members of the archives staff on the differences between libraries and archives, the group was taken on a tour of the premises. Originally built as a carpark, it has become a successful 'cold' spot for storing archival materials while six lanes of traffic on Parkes Way pass by underneath. The Noel Butlin Archives collects company records, trade union records and related industrial organisations' and individual records. It also contains the National AIDS Archive Collection. It didn 't take long for individuals within the group to realise that there could be information stored here that related to their own lives. One of the group, whose father was a publican, found the records of country hotels enticing and became quite excited when she found her dad's name and also a photo of the hotel. She identified to us her bedroom as a child overlooking the main street of the town. Another found the name of a pastoral station that her family had connections with. The archives, I am sure, will be getting some return visitors in the future for some individual research. Beth Clary
The Flower Hunter
24 October 2002 to 27 January 2003, National Library of Australia Exhibition Gallery, Parkes Place, Canberra
URLs - keeping in touch with you URLs communicates with members of the URLs group through proACTive (and inCite when we're well-organised), but in particular we use to keep you up to date with our events. We have just updated our e-list, using information provided by the ALIA National Office but would like to be confident that everyone who would like to be on this list is in fact there. We propose to send a message to the list in the first week of October. If you do NOT receive a URLs message that week, and would like your name added to the e-list, please let Nancy Clarke know. We are also always interested in ideas for sessions that may be of interest to the group so please contact one of the Committee members if you have a suggestion. Current members of the URLs organising group are:
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