ACTive ALIA
The keys to success
Zenith Information Management Services
Sally Dallas, presentation to ACTive ALIA and AGLIN, November 2005
Keys to success?
- Marketing
- Flexibility and responsiveness
- Change
- Options
The four p's of marketing
- Presentation
- Perception
- People
- Passion
The big dinner!
- Entrée
- Main course
- Saucisson de montagne de toulouse avec une puree de pomme de terre a l'ail et petit pois a la menthe
- Dessert
Marketing your services
- Disintermediation
- 'If we do not add value in the information chain we will be replaced' Richard Susskind
- Take the lead
- Be seen to be involved
- Be proactive
- Be an ideas person
- Build relationships
- Power of consortia
- Expanded services to clients
- Increasing efficiency and reducing duplication, sharing resources
- Maximising purchasing power
- Raising your profile - yes a marketing tool
Know your business
- Deliver cost effective and timely services - and make sure they are perceived as such
- Target the decision makers
- Manage your credibility cycle within the organisation
- Communicate your team's true value to the enterprise
- Communicate business imperatives to your team
- Every contact is a potential opportunity
- Remember the four p's and apply all the time - presentation, perception, people and passion
Flexibility and responsiveness
- Clients - what do they want?
- What information and services are you providing?
- User needs analysis
- Job audits
Change
- Portal manager
- Information specialist
- Knowledge manager/consultant
- Business analyst
- Project co-ordinator
- Information architect
- Trainer
- Enterprise content manager
- EDMS
- Executive research
- Data manager
- Sales, marketing, client service roles
Professional development
- Certificate 4 Workplace Training & Assessment
- Web and intranet development and publishing
- People and team management
- EDMS (TRIM)
- Project management
- Change management
- Metadata
- Information and knowledge audits
- Relationship management
- Leadership
- Strategic management
- Thesaurus creation
Options
- Review
- Outsourcing
- Network
- Staffing
- Workflow
- Strategically plan (your service and yourself)
Zenith mission statement
Partnering with the profession
Staffing
- Permanent, temporary, contract
- Preferred supplier to ATO
Library technical services
- Outsourced cataloguing and shelf ready services
- Experienced technical services team
- LC, MOYS, Dewey
- Partnerships with major suppliers
- Customised to your needs (no two Clients are the same)
- Quality and fast turn around
Records information management consulting services
- Assessment and implementation of electronic document and records management systems in accord with records management best practice per ISO 15489;
- Business case development and systems;
- Solutions for records and archives; business classification schemes / thesauri / taxonomies development;
- Disposal and retention schedule development;
- Space, stationery and storage analysis;
- Project and facilitation management;
- Disaster recovery planning;
- Training services
Seize the moment!
- Upskill
- Take the challenge
- Think laterally
- Prepare yourself for a career change
- Why not let us help you?
Thank you
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