Highlights and achievements

Achievements and highlights to September 2003

initiative	outcomes by December 2003	outcomes by December 2004	critical success measures	achievements and highlights to September 2003
Members first (Objects 2, 3, 5) We put our members first. Members' needs and priorities drive our services. Services are specifically designed to benefit personal members in their career choices, and institutional members in their delivery of services and their achievement of aims and objectives. Members engage with the Association through their involvement and participation in a wide range of services and activities.
Enhance engagement of members through state/territory and locally-based groups and programs through: Local support. Support for members in rural and remote areas. Group-based e-communications and newsletters (Object 5).	Local support and co-ordination arrangements in place. Groups report on level of participation, new membership. Most groups using e-lists and e-newsletters as primary communication mechanisms.	Groups report on level of participation, new membership.	Groups have a level of activity and support to deliver services to meet members' needs within agreed operating and financial guidelines. Growth in active membership of groups and e-lists. Growth in participation by members from rural and remote areas.	Local support arrangements established and the first local liaison officers appointed. Proposal for review of member engagement and participation endorsed by Board and presented to NPC 2003. Growth in group e-lists and e-newsletters.
Membership growth program (Objects 3, 5) **	Membership application process streamlined. New and recent graduates targeted for membership. ALIA champions program commenced involving members across the sector in promoting the Association at the grass roots	ALIA champions program implemented. New members since 2002 surveyed.	Achieve retention rate of 90 per cent and 3 per cent net growth in membership by December 2004 (from 84 per cent retention rate in June 2002). Ongoing net annual growth in personal and institutional membership. 50 per cent of inquiries result in membership application.	Retention rate of 89 per cent at end of June 2003 (increased from 84 per cent in June 2002). Membership application process currently being implemented online. Increase in online requests for membership application forms.
initiative	outcomes by December 2003	outcomes by December 2004	critical success measures	achievements and highlights to September 2003
Excellence (Objects 2, 3, 4, 5) Our services and activities focus on promoting excellence in practice. Our awards program recognises excellence in practice by individuals and organisations. We focus on career-long education to meet the needs and aspirations for library and information service practice in the 21st century. We aim to foster research for innovative practice. Through excellence in practice our members reinforce the essential role of our sector in the wider community.
A framework for career-long education for the knowledge age, encompassing continuing professional development and formal education (Objects 2, 3) **	New education framework endorsed. Course-recognition program revised.	Comprehensive continuing professional development program incorporated into the education framework. Revised course recognition program implemented.	Adoption by the wider library and information services sector of a new education framework by December 2004.	Education framework endorsed by BOD.
Implement a comprehensive continuing professional development program through arrangements with external training providers (Objects 2, 3, 5)	First triennium of the existing CPD Program evaluated by August 2003. Virtual CPD handbook developed. Program to link ALIA CPD with institutional staff development programs piloted and reported	A range of continuing professional development activities for personal and institutional members offered and evaluated.	25 per cent of eligible members participating in Continuing Professional Development Program by December 2004.	CPD scheme evaluation underway and scheme being modified, based on preliminary results. Virtual CPD handbook to be launched at NPC 2003 and online recording of CPD activity ready for trialling. Trial of recognition of institutional staff development programs for CPD. Partnerships with Monash Learningfast and APESMA implemented; negotiations underway for a further 3 partnerships.
Establish a network of peers focused on encouraging innovation in library and information services practice through research and use of research results (Object 2, 3, 5).	ALIA research institute established as an approved research institute for taxation purposes. Research Exchange and Partnership (REAP) Program launched at AGM, May 2003.	Research Exchange and Partnership (REAP) Program implemented.	Research Exchange and Partnership Program operates as a network for exchange if ideas and information by December 2004.	REAP program launched May 2003, including aliaREAP e-list and ALIA Eprints repository. Research Committee established.
Engage members and partners through a conference program (Objects 1, 2, 3, 5).	Conference program for 2003 includes ALIA Information Online. Asia Pacific Special, Health and Law Librarians Conference. National Library Technicians Conference.	Conference program for 2004 includes ALIA Biennial Conference	Sustainable engagement with partner organisations. Successful sharing of knowledge and ideas. Financial targets for the conference program are met.	Indications that 2003 conferences have met or exceeded targets. Many well-attended group seminars and workshops held. Future conferences endorsed include: Online 2005, Library Technicians 2005, New Librarians Symposium 1.5 Dec 2003, New Librarians Symposium 2 Dec 2004. Working more closely with exhibitors. Conference program is requiring reallocation of resources in ALIA National Office.
initiative	outcomes by December 2003	outcomes by December 2004	critical success measures	achievements and highlights to September 2003
Expertise and Credibility (Objects 1, 2, 4) Our policies and guidelines are based on research, expertise, shared knowledge and endorsed standards. Our advocacy and lobbying is based on understanding the context and power of data and evidence-based research.
Extend ALIA's influence as a national body representative of library and information services on an issues by issues basis (Objects 2, 4).	Participation in current policy and legislative reviews in areas critical to the sector. Participation in cross-sectoral forums and initiatives. Participation in launch of the Regional Cultural Alliance.	Participation in current policy and legislative reviews in areas critical to the sector. Participation in cross-sectoral forums and initiatives.	Recognition within and beyond the sector of ALIA's expertise and credibility. Demonstrated influence on policy outcomes.	Participation in: Regional Cultural Alliance, Coalition for Cultural Diversity. Collections Roundtable, Australian Government Cultural Heritage Reference Group for Iraq. Submissions completed or in preparation: Review of copyright digital agenda amendments, Australia/US free trade agreement, World Summit on the Information Society, 2006 Census: ABS views on content and procedures, New business model for distribution of Commonwealth publications. Memorandums of Understanding with: Australian School Libraries Association, Australian Society of Archivists, Conference of Southeast Asian Librarians (CONSAL) - underway.
Develop and promote lobbying and advocacy resources for members (Objects 2, 3, 4) **	Lobbying and advocacy resources available through members-only website.	Lobbying and advocacy resources available through members-only website.	Resources assessed as effective and useful by members.	Inquiry Watch web page. Information literacy advocacy kit launched. Members-only advocacy pages by end October 2003.
Leadership of the National Coalition for Information Literacy Advocacy (Objects 1, 2, 4).	Framework for the coalition established and action plan developed. Information literacy included as a strand in Library and Information Week 2003.	National Coalition for Information Literacy Advocacy established.	A broad-based coalition established, involving stakeholders from outside the LIS and education sectors, including business, IT and government.	Framework established and moving forward with action plan. Information literacy the theme for Library and Information Week 2003. Took part with Adult Learning Australia in a number of initiatives for Adult Learners Week.
initiative	outcomes by December 2003	outcomes by December 2004	critical success measures	achievements and highlights to September 2003
Adding value (Objects 3, 5) Our aim is that ALIA membership will deliver a competitive advantage in a dynamic and challenging information services environment. Members (both personal and institutional) have a distinct advantage through their access to unique services and other opportunities.
Increase member-only services, particularly internet-based (Objects 2, 3, 4, 5).	Personalised information about services and benefits delivered to members. Mechanisms established for monitoring and evaluating take-up and benefit of services.	New services established. Impact of internet-based member services evaluated.	Range of internet-based member services developed progressively to December 2004. Services are well taken up by members and are cost-effective.	Redeveloped website launched May 2003. Events database enlarged and allows members to add entries online. Expanded conference website with enhanced search engine. Extensive members-only employment section. Enhancements and streamlining of functionality ongoing.
Implement new services and a marketing campaign aimed at new professional members to strengthen participation in ALIA those early in their LIS career (Objects 2, 3, 5) **	At least one activity specifically targeting those early in a LIS career. National New Graduates group established.	At least one activity specifically targeting those early in a LIS career. Mechanism established for those early in their career to contribute to ALIA governance.	75 per cent of student members retained as members after graduation. Increase in membership inquiries from those new to the LIS sector.	New Graduates Group established, including e-list and web page. New Librarians' Symposium 1.5, December 2003 endorsed. New Librarians' Symposium 2, December 2004 endorsed.
Achieve favourable purchasing agreements for institutional members for products and services, in consultation with other peak bodies and representatives of the special library and information services sector (Objects 1, 2, 4, 5).	Reference Group established. Program scoped and project plans developed by June 2003. At least one service or activity established supporting members in their acquisition of online resources.	Advisory and support services established.	Activities and services are well taken up by members and are cost-effective.	Purchasing and Consortia Reference Group established. Program scoped and project plan developed. ALIA CIPS (Co-operative Information Purchasing Services for ALIA institutional members) launched August 2003. Planning for Purchasing agreements and licensing forum, February 2004.
Secure a model copyright licence for electronic resources for special libraries through negotiations with the Copyright Agency Ltd (Objects 1, 2, 4, 5).	Model copyright licence for electronic resources for special libraries made available by CAL by December 2003.		Model copyright licence for electronic resources for special libraries made available by CAL.	On hold - current focus is on digital agenda amendments review.
Implement a strategic program for public libraries, focusing on partnerships, advocacy and standards and benchmarks (Objects 2, 3, 4, 5)	Program scoped and project plans developed by June 2003. Partnerships with other public library organisations established.	Service guidelines and benchmarks for public libraries developed in partnership with other stakeholders	Increase in public library institutional members by December 2004. Recognition by sector of service guidelines and benchmarks.	Program scoped and project plan developed. aliaPUBNEWS, monthly electronic bulletin launched July 2003 as 6-month trail.
initiative	outcomes by December 2003	outcomes by December 2004	critical success measures	achievements and highlights to September 2003
Investment in the future (Object 5) Our future is embedded in our Objects. People, financial viability and the energy that our sector inspires drive our future. Our future depends on effective decision-making processes and a strong and adaptable information and communications infrastructure.
Implement a web-accessible membership database to allow development of new online and member-only services (Objects 3, 5).	Development, testing and implementation of system by May 2003.		Web-accessible membership database operates successfully and allows growth of services throughout 2003-2004.	Web-accessible membership database launched May 2003. Online payments gateway for membership fees. Office-bearers' component in development. Working with developers to ensure financial transactions working properly. Ongoing development of database performance and functions.
Develop and implement a partnership framework, including a strategic sponsorship plan (Objects 2, 3, 4, 5).	Framework for seeking partners for targeted projects developed.	Strategic sponsorship plan in place.	Partnerships for targeted activities and initiatives achieved.	Draft guidelines prepared.
Evaluate the effectiveness of the Board of Directors (Objects 1, 2, 3, 4, 5).	Evaluation conducted including review of organisational fit. Report of evaluation.		There are effective and transparent systems for evaluation and accountability.	Board evaluation conducted. Board Modus Operandi reviewed and updated. Development program for the Board covering financial reporting, auditing and strategic governance for not-for-profit associations.
Review ALIA assets (Object 5) **	Analysis of current state of ALIA assets completed.		Sound asset management in place as a basis for investment.	Moving to international reporting standards; accounts to be set up from 2004 with full implementation by 2005.

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