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Choose a WebJunction online course from the ALIA supported List

WebJunction is a USA organisation initiated by OCLC and a project supported by the Bill & Melinda Gates Foundation. Part of its mission is to provide online courses on general and library specific topics for the library profession.

Registration Form

ALIA has an agreement with WebJunction to provide easy access to 35 mini WebJunction online courses.* Please choose from the list below, complete the registration form. When your payment is processed you will be emailed a course code to enter as your prepaid voucher. Courses are self paced and can be commenced at any time. All courses must be completed by 1 December 2010.

Cost includes GST

ALIA Members	$45.00 AUD
Other Organisations	$55.00 AUD
Non Members	$65.00 AUD

*If you are interested in WebJunction courses that are not listed please contact Judy Brooker, Professional Development and Careers Manager, ph: 02 6215 8216 Email: judy.brooker@alia.org.au

Course titles and Information

Customer Service	Format
Customer Satisfaction: Analysis and Implementation	Self-paced
Customers, Confrontation and Conflict	Self-paced
Dealing with Angry Patrons (LibraryU)	Self-paced
Excellence in Internal Customer Service	Self-paced
Identifying Your Customers' Expectations	Self-paced
Managing Difficult Patrons with Confidence! (LE@D)	Self-paced
Overcoming Difficult Service Situations	Self-paced
Overcoming Internal Customer Service Problems	Self-paced
Providing Excellent Customer Service in a Multi-Cultural Environment (LE@D)	Self-paced
Results and Teamwork without Authority	Self-paced
Children
Accompanying the Young Reader: Helping the Reader Choose Appropriate Books (LibraryU)	Self-paced
Creating Collaborative Lessons for the Elementary School (LE@D)	Self-paced
Creating Compelling Programming in Your School Library (LE@D)	Self-paced
Multicultural Literature for Children and Young Adults (LE@D)	Self-paced
Planning Story Times for Children (LibraryU)	Self-paced
Reaching Reluctant Readers (LE@D)	Self-paced
Trends in Children's Literature (LE@D)	Self-paced
Reference & Information Resources
Basic Web-based Reference (LibraryU)	Self-paced
Harnessing the Internet (LE@D)	Self-paced
Using Databases (LE@D)	Self-paced
Technical Services
RFID Technology (LE@D)	Self-paced
Shelving with Dewey (LibraryU)	Self-paced
Shelving with NLM (LibraryU)	Self-paced
Weeding the Library Collection (LibraryU)	Self-paced
Weeding: It's Not an Option (LE@D)	Self-paced
Marketing
Analyzing the Market	Self-paced
Competitive Factors in Strategic Marketing	Self-paced
Creating a Marketing Campaign	Self-paced
Delivering the Message	Self-paced
E-mail as a Marketing Tool	Self-paced
Elements of Marketing Strategy	Self-paced
Keep It Simple: Developing a Marketing Plan for Your Library (LibraryU)	Self-paced
Merchandising That Works (LibraryU)	Self-paced
Principles of Marketing - Fundamentals of Marketing	Self-paced
Retailing Methods and Techniques in Libraries (LE@D)	Self-paced

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