It’s all in the detail!
At a seminar during my recent visit to England (I promise I’ll try and make this the last mention of said trip!) I met the Public Library Manager whose area included a major royal residence. “Are any of them members of your library?” I asked. He smiled (guess he’d been asked this sort of inane question before, but when your job title is “Library Manager, Royal Borough of … what do you expect); before answering that one of the older royals had until her relatively recent death been a member of the home library service. Warming to the topic he detailed how the Library Management System had to be adjusted to include the title “Princess”.
I immediately had visions of my own staff all changing their records to Princess Ros, Princess Bronwyn, Princess Peter … and he admitted that there had been that temptation in the Royal Borough workforce. It set me wondering to what particularly Australian titles we could include for our clients. It’s the detail that makes each of our libraries different but attention to detail that makes our clients feel cherished.
Cheers and keep out of the wind
Jan
Jan Richards, ALIA President