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Dunn and Wilson scholarship project 1999 Changing roles, changing goals: transferring library technician skills beyond the library

Appendix 1

Library Industry Competency Standards

Mapped to TAFE Course Units (Arts Training Australia, 1996)


Competency Units Module Name
Assist clients to access library's services and facilities. The Information Industry

Information as A Product

Multimedia Equipment Usage

Intro to Instruction in Library Use

Literature and Library User

Community Information and Networking

Client Groups and Information Needs

Australian Political Process and Info

Dealing with Customers and Clients

Respond to requests from other information providers for material Lending Services 1

Database Searching and Retrieval

Contribute to promotion and programs and activities for clients Library Promotion and Display 2
Deliver training The Information Industry
Contribute to the acquisition of information Library Ordering Procedures
Accession and process information Bibliographic Control

Materials Receipt

Database Searching and Retrieval

Coordinate activities of a small area of small work group OH and S for the Library Industry

Managing Effective Working Relationships

Work Team Communication

Obtain material from remote sources for clients. Basic Reference Skills

Lending Services 2

Contribute to client access to information Basic Reference Skills

Lending Services 2

Provide promotion and programs and activities for clients Promoting An Information Agency
Acquire and process information for access Library Acquisitions
Assist with circulation services Lending Services 1
Undertake cataloguing activities Bibliographic Description and Access

Library Classification

Subject Access

Maintain accessibility of information Basic Reference Skills

Managing An Information Agency Environment

Maintain service area environment, resources and equipment Managing An Information Agency Environment

Preservation of Materials

OH and S Management in the Library Industry

Client Interaction

Contribute to effective working relationships Managing An Information Agency Environment

Managing Self

Maintain own work, work performance and learning Managing An Information Agency Environment

Managing Self

Managing Operations - Change

Organise and coordinate work activities Research Sources and Strategies

Managing An Information Agency Environment

OH and S Management in the Library Industry

Organise and coordinate the work of others Managing An Information Agency Environment

OH and S Management in the Library Industry

Provide research assistance Research Project
Provide clients with access to required information Research Sources and Strategies

Client Education and Training

Research Project

Specialist Info. Resource Dev. and Access

Client Interaction

Provide training Client Education and Training

Client Interaction

Assist with programs, activities and promotion Library Promotion and Display 1
Establish and maintain consultation with client groups Information Access for Client Groups

Research Project

Client Interaction

Promote the library and library services Promoting An Information Agency
Provide client education Client Education and Training

Client Interaction

Coordinate selection and acquisition of information Collection Development
Contribute to collection development Collection Development
Organise information for client access Managing An Information Agency Environment

Research Project

Specialist Info. Resource Dev. and Access

Catalogue and classify material Library Classification

Subject Access

Cataloguing Procedures

Value Added Information Services

Analyse and describe material Indexing and Abstracting
Improve accessibility of information Research Sources and Strategies

Research Project

Value Added Information Services

Manage maintenance of library environment Managing An Information Agency Environment

User Needs Analysis

Assist in making information accessible for clients The Information Industry

Information Literacy

Intro to Instruction in Library Use

Database Searching and Retrieval

Literature and Library User

Community Information and Networking

Client Groups and Information Needs

Australian Political Process and Info

Maintain and modify technological applications in the library Client Education and Training

Value Added Information Services

Contribute to the planning and acquisition of computer systems Managing An Information Agency Environment

User Needs Analysis

Manage own work, development and learning OH and S Management in the Library Industry

Value Added Information Services

Managing Self

Managing Operations - Change

Collect, analyse and evaluate information for research Research Project
Process and prepare information for access Collection Maintenance
Assist with the maintenance of service area Collection Maintenance

Library Promotion and Display 1

Multimedia Equipment Usage

Dealing with Customers and Clients

Dealing with Conflict

Assist in the provision of a safe library environment Multimedia Equipment Usage

OH and S for the Library Industry

Dealing with Customers and Clients

Work with others Managing Effective Working Relationships

Dealing with Conflict

Work Team Communication

Contribute to own work performance and learning The Information Industry

Multimedia Equipment Usage

Working in the Information Industry

OH and S for the Library Industry

Spreadsheets 1

Dealing with Customers and Clients

Word Processing-Introduction

Managing Effective Working Relationships


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